Terms of Use

The following terms govern the use of expertweightloss.co.uk services, content, systems, websites, and, any other related Agreement or legal relationship between the user and expertweightloss.co.uk

It is the responsibility of the user to read this document in detail.

The services of expertweightloss.co.uk are provided by: Harley Digital Health Ltd, Balfour House, Suite 301, 741 High Road, London, United Kingdom, N12 0BP

Contact email: support@expertweightloss.co.uk

In these terms, the words “company”,"Expert Weight Loss" “us”, “we” and “our” refer to Harley Digital Health Ltd

What does expertweightloss.co.uk provide?

expertweightloss.co.uk is a digital healthcare platform that partners with community pharmacies in the UK to provide a private weight loss service. We offer a convenient and accessible way for patients to access prescription weight loss medications and support. The patient completes an online consultation which is reviewed by our partner doctors from Health Finder Pro Limited. Once the prescription is approved, the patient can book a check-in appointment with the pharmacy to have their BMI and other vitals checked and collect their medication.

TERMS OF USE

The terms of use generally apply to all users that access the services of expertweightloss.co.uk unless otherwise specified.

User account

To access certain services or features of expertweightloss.co.uk, users might be required to create a user account. It is the sole responsibility of the user to ensure that they select a strong password and protect their login credentials. Any activity taking place under a particular user account is the responsibility of that user. The user is also responsible for reporting any suspicious activity that may harm expertweightloss.co.uk or its customers or partners promptly. The user is also responsible for providing accurate information and maintaining the information up-to-date.
Our services are only available in the United Kingdom. Our website exists primarily to promote our services in the United Kingdom and also services provided by independent pharmacies and private clinics. To utilise our services, you must be an individual consumer in the United Kingdom and of the age of 18 years old and over.
When using our website, you may provide information such as your health details, personal information, and images. You agree that this information will be true and accurate, and will not violate any laws or infringe on the rights of others.
You agree to use the Website and communicate with other users respectfully and refrain from sending unsolicited messages or engaging in any harassing or harmful behaviour.
You confirm that you have the right to provide the information you share on the Website and that you will use the Website in accordance with all applicable laws and regulations.
You agree to protect Expert Weight Loss and its partners from any legal claims or damages that may arise from your use of the Website or the information you provide.
The words written in these terms include emails as well as written communication through the post.

Termination of User Account

If the user does not want to continue using the websites of expertweightloss.co.uk, they can request their account to be terminated by contacting the expertweightloss.co.uk team at support@expertweightloss.co.uk.
expertweightloss.co.uk reserves the right to delete or suspend any user account that it deems offensive, suspicious, inappropriate or in violation of its terms of use without any prior notice. Such actions shall not entitle the user to any claims for compensation, reimbursement or damages.

Website Content

The content on the websites of expertweightloss.co.uk is the sole property of the company unless explicitly stated otherwise. This includes the content, images, designs, system and software.
The purpose of the information on this website is to provide a guide for users on weight loss. The company makes a reasonable effort to keep the information accurate and up-to-date, however, the company does not give any assurances or guarantees for the accuracy of the content on the company websites.
The company reserves the right to change the content of the website at any time, without any prior notice.
This Website's content is supplied "as is," with no promises, conditions, or warranties as to its correctness
For your convenience, we may include links to external websites that we believe may be of interest to you. However, it's important to understand that these websites are owned and operated by third parties, and we have no control over their content, privacy policies, or availability. We do not endorse or review these websites and are not responsible for any damages or losses you may incur by accessing or using them. You access these links at your sole discretion and risk.

Online consultations & Prescriptions

Your online consultation is reviewed by our partner prescribers and if appropriate they will issue a prescription for your selected treatment.
We cannot guarantee that your consultation will result in a prescription being issued.
The prescriptions are to be used solely for this Expert Weight Loss Service, they cannot be sent to any external providers.
By placing an online order, it does not mean that we will accept the order directly. We might request additional information or in some cases, your order might be rejected.
Expert Weight Loss does not endorse specific medications. You can explore the available options, and the prescriber will use their professional judgment to approve or reject your request based on your individual circumstances.

Availability of Products & Services

By using our service, you understand and agree that some medicines might be out of stock and this can cause a delay in your treatment.
We actively try to process orders as soon as possible but due to high demand and staff availability, your order can be delayed awaiting a review by our partner prescribers.
Once your order is approved, you will receive an email to book a check-in appointment with the pharmacy. Check-in appointments are subject to availability as each pharmacy has its own calendar and the availability will vary.
A Starter pack of consumables will be provided with the first weight loss injection order, any subsequent supplies of consumables will need to be purchased from the pharmacy by the patient.

Fees, Payment & Refunds

The payment for the weight loss service needs to be made online through the expertweightloss.co.uk website.
The fees for the Services are clearly displayed on the Website. Payment is processed securely online. By placing an order, you authorize Expert Weight Loss to charge your chosen payment method.
We make every effort to ensure accurate pricing, but errors may occur due to typos, technical issues, or incorrect information from our suppliers. If an order is placed with an incorrect price, we reserve the right to cancel the order, regardless of whether payment has been taken. If your card has been charged for a cancelled order, you will receive a full refund.
Prices for medications and services may be adjusted without prior notice due to factors such as market conditions and supplier pricing.
Please review our Refund Policy, found on our website, before using our service. By proceeding, you acknowledge and agree to its term

Disclaimer & Limitation of Liability

Expert Weight Loss shall not be liable for any losses or damages arising from the information or content of the website or the service.
No results are guaranteed or promised by using our services.
The liability of Expert Weight Loss for any losses or damages shall not exceed the cost of the service that the customer has paid in any circumstance, to the extent allowed by law.
Expert Weight Loss carefully chooses third-party providers to work with such as prescribers and independent pharmacies. We are not liable for any harm, losses or damages arising from the activity of a third-party provider.

Ordering & Collection

All orders for weight loss treatments must be placed online through the Expert Weight Loss website. We cannot accept orders over the phone or in person at the pharmacy.
Once your order is approved by the prescribers, you will receive an email to book a check-in/collection appointment with the pharmacy.
You must bring your check-in appointment confirmation email and a valid form of photographic identification to the pharmacy with you.
Each weight loss treatment has a certain Body Mass Index (BMI) level requirement. You are asked to provide your weight and height when you order online and this is confirmed at the pharmacy before your medication can be dispensed. If your BMI doesn’t meet the criteria for your selected treatment, the pharmacy will not be able to supply the treatment.
We also offer several optional health checks, if you agree to have these checks and your levels are outside of the safe limits, you will advised to seek medical attention and the medication will not be dispensed.
For each weight loss treatment, there is a criterion of a certain amount of weight loss after a specified period. If you don’t meet this criteria, we will not be able to supply further medication through this service.
With your initial order, you are required to submit photos of yourself on a weighing scale and show the reading. This is required before your order can be processed.

Cancellation & Returns

You may cancel your order up until it has been approved by our prescribers. If you decide to cancel your order after it has been approved but the medication has not been collected, you will receive a 60% refund. Refer to our refund policy for details.
Orders cannot be cancelled, and medications cannot be returned for a refund once they have been collected from the pharmacy. This is because dispensed medications cannot be reused.

Privacy & Data Security

By using our service, you agree with our privacy policy. This can be found on our website.
We take data security seriously and use appropriate technologies to protect your information during transmission, as detailed in our Privacy Policy. However, it's important to understand that no method of internet transmission is completely secure. There is always a risk that information sent over the internet could be intercepted by unauthorized parties. By using our website and services, you acknowledge and accept this risk and that we will not be liable for any data breaches or losses.

Intellectual Property

All content on this website, including but not limited to text, images, videos, and software, is the intellectual property of Expert Weight Loss or its licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, display, or create derivative works from any content on this website without obtaining our prior written consent. To request permission, please contact us at support@expertweightloss.co.uk.
All third-party trademarks, brands, and services belong to their respective owners and are subject to their own terms and conditions.

General Provisions

These Terms and Conditions may be modified at any time. We will post the revised version on this website, and your continued use of the website or services after such changes indicates your acceptance of the revised terms.
By using this service, you agree that we can notify your GP or Doctor of your private treatment so they can update your medical records.
You understand that certain medical records are required by law to be stored by us and the participating pharmacies and prescribing service providers for a minimum period.
If any provision of these Terms is deemed invalid or unenforceable, that provision will be struck from the Terms, and the remaining provisions will remain in full force and effect.
Neither Expert Weight Loss nor its partner pharmacies will be liable for any delay or failure to perform our obligations under these Terms due to events beyond our reasonable control, including but not limited 1 to natural disasters, war, terrorism, and government regulations.
We may terminate or suspend your access to all or part of the Website and Services immediately, with or without notice, for any reason, including, without limitation, if you breach these Terms, fail to make a payment, or if your use of the Website disrupts our services or affects other users.

Choice of Law

This agreement is governed by English Law, and any disputes arising will be only subject to the jurisdiction of English courts.