www.expertweightloss.co.uk (the “Website”) is operated by Harley Digital Health Ltd (“we”, “us”, “our”, “company” “expertweightloss.co.uk”) refer to Harley Digital Health Ltd.

This Privacy Policy explains what information we collect about you, how we and our wider organisation may use it, and the steps we take to ensure that it is kept secure. We also explain your rights and how to contact us.

Please note, that our Website may contain links to other websites which are provided for your convenience.

By clicking the “I Accept” box at a point of registration and each time you make a payment, submitting your data to us, and using the Website you are accepting the practices described in this Privacy Policy.

If you have any questions about this Privacy Policy, please contact us at support@expertweightloss.co.uk

Changes to this privacy policy

We reserve the right to change this Privacy Policy at any time. Please check back periodically as any changes we make will be reflected on this page. Any modifications will be accepted and agreed to if you continue to use our Website and services after they have been posted.

Personally Identifiable Information (PII) / Personal Data

Personal data or PII means any information relating to a person who can be identified either directly or indirectly by that information; it may include but is not restricted to name, address, email address, phone number, credit/debit card number, IP address, location data and purchase history.

The personal data we collect

We may collect and process the following information about you:

• written or verbal information by creating an account with us
• answering questions and completing consultation forms
• filling in forms on our Website
• using applications
• by corresponding with us by email, telephone or otherwise
• providing information during your pharmacy visits
• information you provide when you purchase products and/or services from us
• reply to an email
• when you report a problem with our website
•  

The personal information you provide may include:

To provide our services, we may collect the following types of personal information:

• Name
• Date of birth
• Gender
• Email address
• Mobile number
• Home address
• Billing address
• ID verification details (e.g. NHS number, photograph)
• Health and medical information
• Current and past medical history
• GP or doctor details
• Order history
• Audits
• Login and passwords
• Payment details
• Responses to surveys
• Your communications with our service
• Responses to treatment consultations

Other Information we collect about you

• We may collect your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.
• To deliver the best possible web experience, we collect technical information about your computer or device, internet connection and browser as well as the country, where your computer or device is located, your IP address, the pages viewed during your visit, the advertisements you clicked on, any search terms you may enter on our Website and other information about your visit and how you used our Website. Please check our Cookie Policy for details.

Information we receive from other sources

We also work closely with third parties (including, for example, business partners, service providers, advertising networks, analytics providers, and search information providers) and may receive information about you from them. This may be combined with other information you provide to us, as described above.

Information about other people

If you give us information about someone other than yourself, you confirm that you have informed that person about how we may collect, use, and disclose their information, why you gave it to us, how they can contact us, and the terms of this policy and that they have given their consent to such collection, use, and disclosure.

Why We Use Your Personal Information

We may use your personal information for the following purposes.

• It's necessary to provide our services to you: This includes fulfilling your order, processing payments, and providing customer support. This is essential for us to fulfill our contract with you.
• We have a legal or regulatory obligation: We may need to process your information to comply with laws and regulations related to healthcare, data protection, and financial transactions.
• It's in our legitimate interests: This means we have a business or commercial reason to use your information, such as improving our services, preventing fraud, or communicating with you. However, we will always balance these interests with your rights and freedoms.
• Consent is given: where you have given us consent.

How we will use your information

We may use your personal data for various purposes associated with the delivery of our service, these include:

• Fulfilling your orders: This includes processing your online consultation, issuing prescriptions (when appropriate), taking payments, preparing and supplying your medication, and maintaining accurate user records. This is necessary to fulfil our contract with you.
• Verifying your identity: We verify your identity to ensure the security of your information and to comply with legal and regulatory requirements.
• Legal obligation: Processing is necessary to comply with our legal and regulatory obligations.
• Legitimate interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, such as improving our services, preventing fraud, and communicating with you.
• Contractual necessity: Processing is necessary to fulfil our contract with you (e.g., processing your order, and supplying medication).
• Enforcing our legal rights: We may use your information to enforce our Terms and Conditions and other legal rights.
• Meeting regulatory requirements: We may use your information to comply with audits, inquiries, or investigations by regulatory bodies.
• Preventing, detecting, and reporting criminal activity: We may use your information to prevent fraud, misuse of our services, and other illegal activities.
• Completing audits and quality checks: We may use your information for internal and external audits to ensure quality and compliance.
• Communicating with you: We may use your information to communicate with you about your orders, provide service updates, and respond to your inquiries
• Gathering feedback: We may collect feedback to improve our services and ensure we are meeting your needs.
• Testing our platform: We may use your information to test and improve the functionality and performance of our platform.
• Carrying out statistical analysis: We may perform statistical analysis on anonymised data to understand trends and improve our services.
• Consent: We will only process your information for marketing purposes with your explicit consent.

Who do we share your personal information with

To provide our services, we work with selective third-party providers for various elements. We understand the importance of keeping your personal information confidential. We only share your data with others when necessary and for legitimate purposes, as outlined below:

Prescribers: We share your consultation information with our partner prescribers who review your request and issue prescriptions when appropriate. Our prescribers are all UK-registered healthcare professionals.

Partner Pharmacies: We share your information with the pharmacy you select to fulfil your order. This includes details necessary for dispensing your medication, providing consultations, and offering ongoing support.

Payment Processors: We share your payment information with secure payment processors to facilitate transactions.

IT and Technology Providers: We may share your data with technology providers who assist us with website hosting, data storage, and other essential services. This includes the software providers used by us, the prescribing service, and the pharmacies.

Legal and Regulatory Bodies: We may disclose your information to comply with legal obligations, such as responding to court orders or requests from regulatory authorities.

GP surgery: We share your details with your GP to notify them of your treatment.

Your Rights

You have several rights regarding your personal information. These include the right to:

• Access your information: You can request a copy of the personal information we hold about you.
• Correct your information: If you find any inaccuracies in your information, you can request that we correct it
• Delete your information: You can ask us to delete your personal information, and we will do so unless we have a legitimate reason to keep it (such as a legal obligation).
• Restrict processing: You can ask us to limit how we use your personal information in certain circumstances.
• Object to processing: You can object to us processing your personal information, especially if we are using it for our legitimate interests or direct marketing.
• Data portability: You can request to receive your personal information in a commonly used format so you can transfer it to another provider.
• Withdraw consent: If you've given us consent to use your information for a specific purpose (like marketing), you can withdraw that consent at any time.

To exercise any of your data protection rights, please email us with the following information:

• Your full name, address, date of birth, and the email address associated with your account.
• Details of the right you wish to exercise and the specific information your request relates to.

Contact Us

If you have any questions about your rights or our Privacy Policy, please get in touch with us through our website.

Harley Digital Health t/a Expert Weight Loss

Balfour House, Suite 301, 741 High Road, London, United Kingdom, N12 0BP

Email: support@expertweightloss.co.uk

Last updated: 03/12/2024